Financial Services - L&T FINANCE

L&T Finance Ltd. (LTF), one of the leading diversified retail Non-Banking Financial Companies (NBFCs) in the country, has been at the forefront of financial services for over three decades.

Headquartered in Mumbai, LTF has been rated ‘AAA’ - the highest credit rating for NBFCs by four leading rating agencies, namely CRISIL, ICRA, CARE, and India Ratings. With granular and extensive pan India presence across two lakh villages and 450+ cities/towns, LTF is a trusted partner for millions of Indians, delivering customer-centric solutions that cater to a wide range of financial needs.

FY2025-26 marked the successful completion of its Lakshya 2026 strategic plan, achieving most of the stated objectives even amid volatility in the credit environment. LTF now embarks on the next five-year strategic roadmap, Lakshya 2031, by setting ambitious and measurable targets to drive consistent growth with improved profitability.

LTF has market dominance in key product areas developed over a decade, including Rural Group Loans and Micro Finance, Farm Equipment Finance, and Two-Wheeler Finance.

Furthermore, LTF has garnered leadership scores, ratings, and awards for its sustainability performance and CSR initiatives and is certified as a Great Place To Work®.

With a large customer base of over 2.8 crore individuals and a robust portfolio mix spanning rural and urban businesses, LTF demonstrates its commitment to digital financial inclusion and is empowering communities across the country. This has been made possible by a team of over 41,000 employees, comprising industry experts and passionate professionals, dedicated to crafting exceptional customer experiences that seamlessly address evolving financial needs.

Vision

To become India's pre-eminent Risk-first, Technology-first, multi-product retail financier of choice.

Lakhsya 2026 : Goals vs. Achievements

Moving from a ‘product-focused’ to a ‘customer-focused’ approach.

Particulars

Lakshya 2026 Goals

Achievements for FY26

Retailisation

>95%

98%

Retail Growth

>25% CAGR

FY22 - FY26: 28%

Consolidated Asset Quality

GS3 < 3%

2.88%

NS3 <1%< /p>

0.96%

Consolidated RoA

2.8% - 3%

2.39% (before the impact of New Labour Code) for FY26

Lakshya 2031 Goals

LTF aims to balance resilient growth with consistent returns. The company will be focusing on tech- enabled granular execution and work towards:

  • Book growth/cost: 20%+
  • Credit growth/cost: <2%
  • Return on Assets (RoA): 3% - 3.2%
  • Return on Equity (RoE): 16% - 18%

Key Offerings

  • RURAL
    Farmer Finance
    • Farm Equipment Finance
    • Agri-Allied Finance
    Rural Business Finance
    • Rural Group Loans and Micro Finance (Joint Liability Group)
    • Micro Loan Against Property
  • Gold Finance
    200 new Gold Finance branches have been added since a strategic acquisition made in June 2025, fully integrated with L&T Finance
  • URBAN
    Urban Finance
    • Home loans and loan against property (LAP)
    • Personal loans
    • Two-Wheeler finance
    SME Finance
    SME Loans to Professionals and Traders, including supply chain

Snapshot

  • ~2,00,000 Villages, 450+ Cities / Towns Pan-India presence
  • 14,000+ Distribution touchpoints
  • 2.8 Crore Customer database
  • 41,301 Total Employee Headcount

FY26 - Disciplined execution in a dynamic business environment

  • Highest ever consolidated PAT of ` 3,003 crore (before the effect of New Labour Code considered in Q3 FY26), registering 14% year-on-year (YoY) growth
  • Strong retail franchise with a Retail Book Size of ` 1,19,508 Crore, up 26% y-o-y
  • Highest ever annual retail disbursements stood at ` 83,213 Crore, up 39% y-o-y

Key Achievements

  • Concluded the Lakshya 2026 strategic plan, achieving most of the stated objectives
  • Operationalised Project Cyclops, LTF’s proprietary AI- based credit engine across Two-Wheeler Finance, Farm Equipment Finance, SME Finance, and Personal Loans
  • Launched Project Nostradamus, an industry-first AI- driven portfolio management engine
  • Introduced Project Helios, our AI co-pilot that cuts SME assessment times to under 30 minutes
  • Introduced Project Orion, which acts as a conversational AI tool, a co-pilot for the credit team to manage portfolios, enhancing risk assessment and customer experience through automated intelligence
  • Launched ‘Partner PLANET’ app to offer a complete service suite for dealer partners
  • Enhanced operational efficiency with Knowledgeable AI (KAI), an agentic solution managing automated collection calls in over 10 languages across multiple business lines
  • LTF solidified its position as a premier AI thought leader by successfully hosting the second edition of its flagship AI summit, RAISE, which attracted 4,500 attendees and united major tech visionaries
  • Launched Pitch Point, an AI startup pitch platform to cultivate the fintech AI entrepreneur ecosystem
  • Successfully integrated and rapidly expanded its newly acquired Gold Finance business, scaling up to 330 dedicated branches, which included launching and expanding multi-product 'Sampoorna' branches
  • Launched ‘Spoorthi,’ a specialised programme for women Home Loan and Loan Against Property (LAP) borrowers with relaxed eligibility and reduced interest rates
  • Market presence and brand visibility were significantly amplified through targeted, tech-driven campaigns like Just Zoom Two-Wheeler Loans and Aapke Business Ka Game Changer, featuring brand ambassador Jasprit Bumrah
  • Earned the Great Place To Work® re-certification, achieving an improved employee satisfaction score of 84, alongside an 89% participation rate

Rural Business Finance

  • Book size up 17% to ` 30,805 Crore vs. ` 26,320 Crore y-o-y
  • Performance was boosted by continuous efforts on improving collection efficiency, which reached 99.8% by the end of FY26, and tapping disbursement opportunities as regional event risks abated

Farmer Finance

  • Book size up 12% to ` 16,970 Crore vs. ` 15,219 Crore y-o-y
  • Growth was catalysed by favourable monsoon conditions and the strategic impact of GST 2.0 reforms, which lowered tractor tax rates and significantly boosted demand

Urban Finance

  • Book size up 29% to ` 59,048 Crore vs ` 45, 897 Crore y-o-y
  • Driven by better customer profiling through Project Cyclops. LTF successfully scaled high-growth areas by leveraging festive demand, regulatory changes, and strengthened digital partnerships. Housing Loans and LAP maintained a steady trajectory through network and partnership expansion

SME Finance

  • Book size up 30% YoY to ` 8,507 Crore in Q4FY26 vs. ` 6,524 Crore in Q4FY25
  • LTF focused on risk-calibrated growth. By integrating the Project Cyclops underwriting model and increasing direct sourcing, it effectively captured market opportunities while maintaining operational discipline

Sustainability

  • Became a signatory to the United Nations Global Compact (UNGC), the world’s largest corporate sustainability initiative
  • Received a CRISIL ESG Score of 70, categorised as ‘Strong’ and recognised as the highest-rated entity among the listed NBFCs covered by CRISIL
  • Ranked #1 in India’s Most Sustainable Companies (IMSC) – Financial Services category
  • Partnered with PCAF to host the inaugural PCAF India Summit, advancing climate finance and financed emissions dialogue in India
  • Maintained Water Positive (Surplus) status from FY2022-23 onwards

Social Impact

  • Overall community outreach since FY2016-17 is 78 lakh+ across 15 states, 29 districts, 4,950+ villages
  • Over 15.80+ lakh community members reached under the Digital Sakhi project across 8 States and 4,300+ villages
  • Over 1 lakh relief kits distributed amongst the community for disaster relief
  • Over 18,000 school children are sensitised on road safety
  • Under Project Prakruti, 2.68 lakh plantations were provided for the income generation of farmers
  • Under the Jalvaibhav Project, 265 lakh Kl of water was replenished through watershed initiatives